PAYMENT, REFUND AND CANCELLATION POLICY

PAYMENT

Full payment is required at the time of booking to confirm diving, snorkeling, excursions and courses.
Private charters require a 50% deposit to confirm the reservation. The remaining balance is due 72 hours before departure.
A booking is not confirmed, and spaces are not held, until the required payment or deposit has been received.

DIVING, SNORKELING AND OTHER EXCURSIONS

  • Cancellations made more than 48 hours before the scheduled starting time receive a full refund.
  • Cancellations made within 48 hours of the scheduled starting time are non-refundable.
  • Same-day cancellations, late arrivals, missed departures and no-shows are non-refundable and do not qualify for a voucher.
  • Rain or cloudy conditions are not valid reasons for cancellation. Decisions concerning sea and weather conditions are based on the recommendations of the harbor authorities and The Dive Academy.

MEDICAL CANCELLATIONS

If illness or another medical condition prevents a guest from participating, written confirmation from a medical professional will be required.
Whenever possible, we will reschedule the activity without additional cost. If rescheduling is not possible within the guest’s stay, a full refund will be issued for the medically affected guest only. Accompanying guests and other members of the booking are not eligible for a refund unless they cancel within the applicable cancellation period.
For private charters, the inability of an individual guest to participate does not change the charter cancellation terms.

PRIVATE CHARTERS

  • Cancellations made more than seven days before departure receive a full refund.
  • For cancellations made between 72 hours and seven days before departure, the 50% deposit is non-refundable.
  • Cancellations made within 72 hours of departure are non-refundable, and the full charter price remains payable.
  • No-shows and missed departures are non-refundable.
  • Changes of date are subject to availability and must be requested before the applicable cancellation deadline.

CANCELLATIONS BY THE DIVE ACADEMY

Activities operate as scheduled unless The Dive Academy advises otherwise.
If an activity cannot operate because of unsafe weather, port closure, insufficient participation or another operational reason, we may offer:
  • A different date
  • An alternative destination or activity
  • A voucher
  • A full refund
If the alternatives offered are not suitable, the client will receive a full refund.

DIVE PACKAGES

If part of a dive package cannot be completed because The Dive Academy cancels a trip, or because of a medically justified cancellation:
  • We will first try to reschedule the remaining dives.
  • If rescheduling is not possible, completed dives will be recalculated at their regular individual prices.
  • Any remaining eligible balance will be refunded.
Missed dives, no-shows or a decision not to dive on the scheduled day are non-refundable.

COURSES AND COURSE PACKAGES

  • Courses that have already started are non-refundable.
  • Digital learning materials, certification materials and agency fees that have already been issued or paid are non-refundable.
  • In cases of illness, family emergency or another serious unforeseen circumstance, training may be paused and resumed within two years of the original starting date.
  • If part of a course package or combination is not completed, courses already started or completed will be recalculated at their regular individual prices.
  • Any remaining eligible balance will be refunded after non-refundable materials and completed training have been deducted.
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